How to order
It is important to understand that, as we use natural materials, the colour may vary from the original swatch. The best way to place your order is by using our secure online ordering system. Alternatively, you may of course place your order over the phone.
As all our furniture is hand-made to order, a non-refundable 50% deposit payment is required. The balance payment is automatically processed when goods are completed in order to avoid unnecessary delays.
We accept all major credit cards, Sterling or Euro bank cheques and direct bank transfer payments. If payments are via bank transfer, delivery may be delayed by up to a further 2 weeks. When orders are placed online they are automatically confirmed. If ordered by telephone, we will always confirm in writing by email. At this stage it is very important that you check the items you have ordered are correct. We will not accept responsibility if orders are incorrect after the checking process. These Terms and Conditions are governed and will be interpreted in accordance with English courts.
Making Changes To Your Order
Alterations to your order within a few days are usually acceptable. Once the goods are in production, however, we may have to charge you a fee to cover any cancellation costs. Changing an order may cause a delay in production or may alter the original price.
Each article of furniture produced by Fleming & Howland is specially made to order and delivered direct to homes worldwide. To control certification standards, Fleming & Howland does not operate through third party re-sellers or high street showrooms.
The F&H Comfort Guarantee replaces the conventional showroom business model by giving clients the freedom to exchange cushion fillings to a softer or harder composition after delivery.