If this is the first time you have purchased furniture via mail order, we understand that you may be a little cautious. This is exactly why we offer the following guarantees:
Guarantee 1: Lifetime Guarantee
All our furniture carries a worldwide Lifetime* Guarantee. Our workshop employs the finest upholsterers that pride themselves with traditional methods and designs. Combined with the best materials around, the result is a guaranteed work of excellence. Each piece is authenticated by our craftsman assuring a true British hand-made product.
*based on a tested life span of 20 years with average domestic use. Applies to non-commercial use only and excludes natural fair wear and tear. Full terms & conditions are available on request.
Guarantee 2: Your Right To Refuse
On arrival, the furniture is unpacked and inspected for your approval. If for any reason you are unhappy with your selection, the items may be refused, no questions asked. You are subsequently fully reimbursed the same day. Please note it is the customers responsibility to ensure there is sufficient access for their ordered articles. Goods that are refused due to access restrictions will not be refunded.
Guarantee 3: Peace Of Mind
Our unique 60-Day Returns Policy will enable you to return the goods even after accepting them into your home. After we have acknowledged your request, the collection will be scheduled within 10 working days. Once the goods are back in our workshop and fully inspected we will process the refund less any collection costs (UK: £30 per seat. Outside UK: same as delivery costs). We will not be able to refund the goods in full if there are any signs of damage or misuse. It is therefore important to ensure that the furniture is returned in the condition in which it was received.
Guarantee 4: Cushion Filling Exchange
A free service that allows customers to exchange the cushion fillings over the postal service within 60 days of receiving their order*.
*Terms and conditions apply, as shown here.
Bespoke Items or Special Orders.
We regret we are unable to accept the return of these goods as they have been specially made at your request.