FAQs

  • Certification
  • Delivery
  • Guarantees
  • How to Order
  • Returns
  • Tax

OUR CERTIFICATION

The chesterfield sofa is the world’s best-known iconic British design when it comes to upholstered furniture. A highly distinctive visual design, the essential characteristics of chesterfield furniture have been preserved since its origin in 1780.

The design remains distinctive today: antique chesterfield sofas of the eighteenth and nineteenth centuries found in stately homes across the United Kingdom matches those made in the twenty-first century and proudly displayed in modern homes and institutions as elegant and functional classics. It represents a long-term commitment to quality spanning more than 200 years.

The Chesterfields Trade Association sets out the history of the design and the regulations for use of the chesterfield certification mark, so that manufacturers, retailers and customers can be certain of the criteria required before an item of furniture, or an associated service, can properly be labelled with the Chesterfield™ certification mark.

Delivery

Delivery
Deliveries within the UK, France, Spain & USA

Delivery is free of charge and includes a two-man in-home service. Taxes, duties, packaging and insurance are all included. On most occasions the vehicle used for our UK deliveries is a 17 ton lorry (about the size of a double-decker bus) and so please inform us in advance if there is restricted access to your street to avoid delays.

Other Countries

We have partnered with various different carriers to provide a worldwide delivery service. To help us maintain a low-cost delivery solution, most vehicles will arrive with a single driver. It is therefore necessary to ensure at least two people are present to help carry the furnishings into your home. Any extra services such as a second man or packaging removal are subject to surcharges and must be requested in advance.

Outside the EU & USA

For deliveries outside the EU or outside the USA, local taxes and duties are not included in our prices unless itemized in your quotation. Please check with your local tax office. We can not be held responsible for any unpaid charges whilst goods are held at customs.

It is the customers responsibility to ensure there is sufficient access for their ordered articles. Goods that are refused due to access restrictions will not be refunded. If a delivery needs to be re-scheduled for whatever reason, a further 7-10 working days may be required.


Collecting From Our Workshop

Customers are most welcome to collect their goods directly from our workshop. Please ensure you contact us immediately after placing the order so that we may reimburse you any delivery charges. Once the goods leave our premises, we can not be held liable for any damages that may occur in transit.

Why Is Delivery Approximated?

 

We will have especially commissioned your order which means we will not be able to specify a delivery date until the final stage of production. It takes approximately 8-12 weeks to make a high quality, hand crafted item and therefore your patience and understanding is an essential requirement.

The actual delivery date will be confirmed by the carrier directly within approximately 10 working days of the despatch date*. For practical reasons, it is usually not possible to specify an exact day/time with the carrier and so any agreed time slot will be dictated by the carrier in accordance with their scheduled runs. Any special conditions outside our free service such as restricted access, restricted time slots or fast-track courier services must be discussed in advance (surcharges and delays may apply).

*4-6 weeks if outside Europe

Where Is The Showroom?

 

Up to date list of our partners and re-sellers are on our Showrooms page.

What Guarantees Do You Offer?

If this is the first time you have purchased furniture via mail order, we understand that you may be a little cautious. This is exactly why we offer the following guarantees:


Guarantee 1: Lifetime Guarantee

All our furniture carries a worldwide Lifetime* Guarantee. Our workshop employs the finest upholsterers that pride themselves with traditional methods and designs. Combined with the best materials around, the result is a guaranteed work of excellence. Each piece is authenticated by our craftsman assuring a true British hand-made product.

*based on a tested life span of 20 years with average domestic use. Applies to non-commercial use only and excludes natural fair wear and tear. Full terms & conditions are available on request.

 

Guarantee 2: Your Right To Refuse

On arrival, the furniture is unpacked and inspected for your approval. If for any reason you are unhappy with your selection, the items may be refused, no questions asked. You are subsequently fully reimbursed the same day.

 

Guarantee 3: Peace Of Mind

If that is not enough to convince you, our unique 60-Day Returns Policy will enable you to return the goods even after accepting them into your home. After we have acknowledged your request, the collection will be scheduled within 10 working days. Once the goods are back in our workshop and fully inspected we will process the refund less any collection costs (UK: £30 per seat. Outside UK: same as delivery costs). We will not be able to refund the goods in full if there are any signs of damage or misuse. It is therefore important to ensure that the furniture is returned in the condition in which it was received.

 

Guarantee 4: Cushion Filling Exchange

A free service that allows customers to exchange the cushion fillings over the postal service within 60 days of receiving their order*.

*Terms and conditions apply, as shown here.

 

 


Bespoke Items or Special Orders.
We regret we are unable to accept the return of these goods as they have been specially made at your request.

 

How to Order

Step 1: Samples

Ensure you request one of our free colour samples or alternatively purchase one of our swatch books (refundable on return) for colour approval. It is important to understand that, as we use natural materials, the colour may vary from the original swatch.

Step 2: Secure Online

The best way to place your order is by using our secure online ordering system. Alternatively, you may of course place your order over the phone.

deposit-icon
Step 3: 50% Deposit

As all our furniture is hand-made to order, a non-refundable 50% deposit payment is required. The balance payment is automatically processed when goods are completed in order to avoid unnecessary delays.

We accept all major credit cards, Sterling or Euro bank cheques and direct bank transfer payments. If payments are via bank transfer, delivery may be delayed by up to a further 2 weeks. When orders are placed online they are automatically confirmed. If ordered via fax, post or telephone, we will always confirm in writing by email or post (if email is not provided).

Step 4: Check

At this stage it is very important that you check the items you have ordered are correct. We will not accept responsibility if orders are incorrect after the checking process.

Step 5: Terms & Conditions

These Terms and Conditions are governed and will be interpreted in accordance with English courts.

Returns

On receipt of your order it is essential to inspect the goods for any signs of transit damage and note down any problems on the driver’s note. Minor incidents are often resolved by sending an upholsterer to your home and therefore you may decide to accept the delivery for convenience sake. If the item is badly damaged, refuse the items and contact us immediately. Whatever you decide, we will take back any damaged goods to be replaced completely free of charge. Your statutory rights are not affected.

Do Prices Include Tax?

All prices include the UK VAT.

If you are a tax registered company outside the UK but within the European Union you will be exempt of the inclusive UK tax. We will require a valid company tax registration number in accordance with the invoice address.

Goods travelling outside the EU are exempt of the VAT charge although local taxes may apply which are usually payable once goods enter the country. If in doubt, please check with your local customs office.

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