QUESTION:

It’s been a little more than 8 weeks and I have not yet received my sofa. Where is my order?

ANSWER:

If you have not yet been notified of a delivery date this means your order is still in the production phase. All production times are approximated due to the hand-made nature of our furniture but if you contact us with your order reference number we can give you a quick update. The average production cycle is approximately 8 weeks (bespoke articles approx 12 weeks). We do not compromise quality over speed and so we ask all our customers for their continued patience.

Once your order is ready for dispatch we will automatically process the balance payment. If the deposit was paid by bank transfer we will notify you by email. Once dispatched, please allow a few days for the carrier to schedule the delivery slot for your area. This process usually takes place within 10 working days. For practical reasons, it is not possible to specify an exact day/time for delivery and so the proposed time slot will be dictated by the carrier directly with you in accordance with their scheduled runs. If this date is not convenient, a further 10 days may be required to re-schedule and so we encourage our customers to always try to accommodate the proposed date.