If this is the first time you have purchased furniture via mail order, we understand that you may be a little cautious. This is exactly why we offer the following guarantees:
Guarantee 1: Lifetime Guarantee
All our furniture carries a worldwide Lifetime* Guarantee. Our workshop employs the finest upholsterers that pride themselves with traditional methods and designs. Combined with the best materials around, the result is a guaranteed work of excellence. Each piece is authenticated by our craftsman assuring a true British hand-made product.
*based on a tested life span of 20 years with average domestic use. Applies to non-commercial use only and excludes natural fair wear and tear. Full terms & conditions are available on request.
Guarantee 2: Your Right To Refuse
On arrival, the furniture is unpacked and inspected for your approval. If for any reason you are unhappy with your selection, the items may be refused, no questions asked. You are subsequently fully reimbursed the same day.
Guarantee 3: Exchange Programme
If that is not enough to convince you, our unique 60-Day Exchange Programme will enable you to return/exchange the goods even after accepting them into your home. Terms and conditions apply and it is important to ensure that the furniture is returned in the condition in which it was received.
Guarantee 4: Cushion Comfort Guarnatee
A free service that allows customers to exchange the cushion fillings over the postal service within 60 days of receiving their order. More info here.