Fleming & Howland Terms & Conditions
F&H: Fleming & Howland Ltd. Kestrel Court, Bridgewater Close, Burnley BB11 5TE, United Kingdom Products: sofas, chairs, footstools and any related materials as advertised for sale on the F&H website. Quotation: a document or online price that includes products and services provided by F&H directly which also takes into account delivery, taxes and legally binding terms of sale. Price list: a printed or digital product list with corresponding base prices. The digital price list published on the F&H website will always supersede printed versions and may be subject to alterations and surcharges. Standard: products that are published on the F&H website in the size and colour options as advertised on the corresponding product page. Bespoke: products that are customised in size, design, filling or upholstery including COM (Customers Own Material) i.e. outside what is classified as ‘Standard’ as advertised on the F&H website. Domestic use: use of furniture within a private residential home on a permanent basis. Commercial use: use of furniture within a commercial environment or public area. Stock Clearance Item: a product sold ‘as seen’ with a discounted price which is then non-returnable. Delivery To Port Only: a delivery service to a specified port (duties, customs charges and local taxes not included). Curb-Side: a delivery service to the street address only. White Gloves: a two-man service including placement of the article in the desired room, inspection for customer sign-off and packaging removal.
Terms & Conditions
Ordering 1.0 Any order for supply of furniture will be based entirely on these terms and conditions unless otherwise agreed in writing. 1.11 These terms and conditions of trading are governed by and are to be construed in accordance with the laws of England and Wales. 1.12 Terms & conditions are continually reviewed and therefore subject to change without prior notice. It is therefore important to read current terms published on the website here, which supersede any prior terms. 1.13 It is the customers’ responsibility to check all order details are correct. F&H will not be liable for any costs incurred directly or indirectly as a result of unchecked orders. 1.14 Any unintentional errors in quotations, pricelists, invoices or any other documents issued by F&H will be corrected without liability to F&H. 1.15 Payment terms are strictly 50% on order with the balance due prior to despatch. Goods will not be released until payment in full has been received. 1.16 As soon as your consignment is ready for dispatch, the outstanding balance will automatically be processed using the same payment details. This is an automated process in order to avoid delays and may take place earlier than expected. If you prefer to use a different payment method for the balance payment written notice is required in advance. 1.17 As F&H are an UK based company, all credit card transactions are processed in GB Pounds sterling. The price in your local currency will therefore be subject to fluctuations in the exchange rate which may affect the final price. F&H will not be held liable for any bank charges or fees incurred by the customers’ bank or Credit Card Company. 1.18 The normal production lead time required for fulfilment of order is approximately 8 weeks from receipt of a complete customer purchase order i.e. confirmation of complete customer requirements and deposit payment. Lead times vary and will be confirmed in writing for bespoke items. 1.19 It is sometimes possible to reduce this lead time however this must first be agreed in writing. Products 2.0 Due to limitations in the printing process, digital imagery variations and monitor accuracies, ensure you request a material sample for approval. It is important to understand that, as F&H use natural materials, the colour may well vary from the original swatch. 2.11 As all furniture is hand-made to order dimensions may vary to those published on print or on the F&H website. A tolerance of up to 6cm each dimension is to be expected. This tolerance may vary depending on the product design and size. 2.12 Due to constant product improvements and developments, F&H reserves the right to amend elements of size and design without prior notice. 2.13 All leathers are hand selected for their natural characteristics. Every hide is different. Because the dyes and finishes penetrate to varying degrees in different parts of the hide, an attractive, variable finish is achieved. Hallmarks such as scars, creases, insect bites and veins add natural beauty and individuality to each hide. These irregularities in the grain should not be considered defects. 2.14 Areas of use such as the seat and arm will naturally become lighter in colour. Leather is highly resilient and durable, which over time, will adapt and change, enhancing its appeal. 2.15 It is perfectly normal for certain areas of the leather such as the pleats to show signs of stretching from new. This will develop naturally during the life of the furniture creating a softer more inviting look, an inherent quality of fine leather furniture. 2.16 Some fabrics will have natural characteristics. Velvets, for example, exhibit shading variations, crushing, lines and bruising, which create unique features. Fabrics selected for upholstered products may adopt a slightly different texture and appearance from those purchased by the meter due to fire resistant processing. None of these features is a sign of premature wear. They are natural characteristics which do not affect product quality. 2.17 For regular maintenance of leather upholstery, simply remove dust occasionally using a damp cloth. Off the shelf creams or conditioners are not advised and if shown to have been applied will jeopardise your warranty. 2.18 Liquids should be quickly removed using a clean cloth. Sweat or perspiration may cause harm to leather. In particular it can cause colour loss and cracking. 2.19 It is the customers’ responsibility to ensure any environment where the furniture is to be positioned is level and safe. Always protect your furniture from direct sunlight, as this will accelerate the natural ongoing discolouration process. Never place leather furniture against any heating source such as a radiator. 2.20 Avoid sitting on the edges of cushions or arms, as this may cause uneven wear and distortion of the padding and leather. 2.21 Certain non‐colourfast clothing such as denim can stain light coloured leather if it comes into regular contact. 2.22 Each piece that leaves the workshop is archived in case of future repeat orders. As leather and fabrics are subject to discolouration with age and use we will not always be able to guarantee an exact colour match. Pricing (Private Clients) 3.0 All retail prices include VAT where applicable. 3.11 All retail prices include packaging materials that meet industry standard logistical requirements. Any extra packaging requests must be discussed and agreed beforehand whereby surcharges may apply. 3.12 Quotations are normally valid for one month from the date of issue unless otherwise stated. 3.13 An order is only contractually binding when a minimum 50% deposit has been received and confirmed by email. It is the responsibility of the purchaser to ensure funds are transferred. In the event of forgotten or misplaced funds, F&H will not be held responsible for any lost production time. 3.14 Title of all goods supplied remains with Fleming & Howland Ltd until such time as the goods have been paid for in full. 3.15 Unless otherwise stated prices do not include any local taxes or customs charges (refer to clause 4.13).
The Furniture Ombudsman: An independent not-for-profit organisation which specialises in providing Alternative Dispute Resolution services for consumers and retailers in the furniture, home improvement and floor coverings industries. http://www.thefurnitureombudsman.org/
Chesterfields Trade Association Ltd: A trade organisation setting the standards on the quality and craftsmanship of an authentic Chesterfield. Members are restricted to manufacturers within the UK that have been awarded the Chesterfields certification mark. http://www.chesterfields.com