Manufacture fault vs. wear & tear

Fleming & Howland’s Guarantee is a structural guarantee that covers the average lifetime of a sofa or chair to ensure the article is fit for purpose. It excludes components such as castors, buttons, studs etc. as well as damages caused by regular use (wear and tear). All articles are subject to evaluation by Fleming & Howland customer support who will endeavour to repair or replace the defective article free of charge. Refunds will only be offered if a suitable replacement or repair option is not available.

WHAT IS NOT COVERED BY THE GUARANTEE?

Our guarantee does not cover normal wear and tear or product damage caused by misuse, negligence, or accident. This includes but is not limited to damage caused by:

Extensive use.
Abuse of product.
Chemicals.
Disregard for the product care or cleaning instructions.
Stains – including but not limited to: food, ink, bleach, sunscreen, zinc, chlorine, etc.
Animals.
Third-party alterations made to product.

WHAT IS THE DEFINITION OF “WEAR AND TEAR”?

Fleming & Howland furniture is built to last but keep in mind that external pressure, elements and chemicals will have an affect on natural materials. Over time, colour pigments may change within the fabric or leather, often lightening in tone and colour. The pleats around the deep buttoning may soften and open up, especially in areas of use. Button caps may become loose or caught and seat cushions may become out of shape due to filling compression and material elasticity. These are examples of normal wear and tear; not defective workmanship or materials.

DO YOU REPAIR DAMAGE NOT COVERED BY THE GUARANTEE?

We will do our best to repair these items at a cost proportionate to the extent of the damage. Fleming & Howland reserves the right to determine if the repair is possible and what the associated cost will be. Repair costs must be paid in full before repairs are completed.