Our Guarantee is a structural guarantee that covers the average lifetime of a sofa or chair to ensure the article is fit for purpose. It excludes components such as castors, buttons, studs etc. as well as damages caused by regular use (wear and tear). Faults are rare but we treat all claims seriously by following procedures that protect both the supplier and consumer.
Occasionally it can be difficult to ascertain whether or not damages are due to regular wear & tear or manufacturer fault. In these instances we would commission a local repair company to carry out an on-site survey to inspect and report the issue. A claim may then be processed accordingly and repairs carried out to resolve the problem with our support.