Delivery & Returns
Deliveries within the UK, France, Spain & USA
Delivery is free of charge and includes a two-man in-home service. Taxes, duties, packaging and insurance are all included. On most occasions the vehicle used for our deliveries is a 17 ton lorry (about the size of a double-decker bus) and so please inform us in advance if there is restricted access to your street to avoid delays.
We have partnered with various different carriers to provide a worldwide delivery service. To help us maintain a low-cost delivery solution, most vehicles will arrive with a single driver. It is therefore necessary to ensure at least two people are present to help carry the furnishings into your home. Any extra services such as a second man or packaging removal are subject to surcharges and must be requested in advance.
Outside the EU & USA
For deliveries outside the EU or outside the USA, local taxes and duties are not included in our prices unless itemized in your quotation. Please check with your local tax office. We can not be held responsible for any unpaid charges whilst goods are held at customs.
It is the customers responsibility to ensure there is sufficient access for their ordered articles. Goods that are refused due to access restrictions will not be refunded. If a delivery needs to be re-scheduled for whatever reason, a further 7-10 working days may be required.
Collecting From Our Workshop
Customers are most welcome to collect their goods directly from our workshop. Please ensure you contact us immediately after placing the order so that we may reimburse you any delivery charges. Once the goods leave our premises, we can not be held liable for any damages that may occur in transit.
On receipt of your order it is essential to inspect the goods for any signs of transit damage and note down any problems on the driver’s note. Minor incidents are often resolved by sending an upholsterer to your home and therefore you may decide to accept the delivery for convenience sake. If the item is badly damaged, refuse the items and contact us immediately. Whatever you decide, we will take back any damaged goods to be replaced completely free of charge. Your statutory rights are not affected.